Refund policy

Last updated: September 20, 2026

Thank you for shopping at Yarnaroo. We want you to love your bag. This Refund Policy explains how returns, exchanges, and refunds work for orders placed at yarnaroo.com (the "Services").

60-Day Money-Back Guarantee

You have 60 days from the date your order is delivered to request a return. To be eligible, your item must be in the same condition that you received it — unused and in its original packaging where possible. You will also need proof of purchase (your order number or confirmation email).

How to Start a Return

To start a return, email us at support@yarnaroo.com with your order number and the reason for your return. We will confirm your return and send instructions, including a prepaid return label for customers shipping from within the United States.

Return Shipping

Returns from within the United States ship free using the prepaid label we provide. If you are returning an item from outside the United States, you are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If an item is defective, damaged in transit, or you received the wrong item, contact us right away at support@yarnaroo.com with your order number and a photo of the issue so we can make it right — at no cost to you.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. It can take additional time for your bank or card issuer to post the refund to your account.

Exchanges

If you would like a different color or bundle instead of a refund, let us know when you start your return and we will arrange an exchange where stock allows.

Non-Returnable Items

Gift cards and items marked as final sale at the time of purchase are not eligible for return or refund.

Late or Missing Refunds

If you have not received a refund within the timeframe above, first check your bank account again, then contact your card issuer, as it may take some time before a refund is officially posted. If you have done this and still have not received your refund, contact us at support@yarnaroo.com.

Contact

Questions about your return or refund? Email us at support@yarnaroo.com and we will reply within 24 hours.